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Pakistan's premier home tutoring service. Find answers to common questions about our platform, verification process, and policies.

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For Students

You can request a tutor by searching for subjects or locations on our "Find Tutor" page. Once you find a tutor you like, click "Request Tutor" and fill out your details. Our matching team will get in touch with you within 24 hours.

Yes, it is completely free to request a tutor. You only pay for the tutoring sessions after you have had a successful trial and decided to proceed.

Yes, most of our tutors offer a paid or sometimes free introductory session to ensure the student and tutor are a good match before committing to a regular schedule.

Our tutors go through a rigorous screening process, including background checks, qualification verification, and subject proficiency interviews before they receive the "Ustadio Verified" badge.

At Ustadio, student satisfaction is our priority. If you are not satisfied with a tutor, contact our support team, and we will help you find a better replacement immediately.

Tutoring rates are set by the individual tutors based on their experience, qualifications, and the grade level they are teaching.

If a tutor misses a class without prior notice, you will not be charged for that session. Please report the issue to our support team, and we will resolve it or provide a makeup class.

Yes, you can switch the mode of tutoring at any time, provided the tutor is available for home visitations in your area. Please discuss this directly with the tutor or contact our team.

This depends entirely on the agreed terms with your tutor. Many of our experienced tutors provide personalized worksheets, notes, and past papers tailored to your syllabus.

For Tutors

To join as a tutor, visit our "Become a Tutor" page and submit your application. You will need to provide your academic details, experience, and proof of qualifications.

We look for tutors with strong academic backgrounds, clear communication skills, and a passion for teaching. Minimum requirements typically include a Bachelor's degree or equivalent in your specialized subject.

Tutors are paid directly by students/parents or through Ustadio depending on the agreed terms. We provide a transparent tracking system to manage your sessions and payments.

Ustadio only charges a small service fee on your first month's earnings from a new student. After the first month, you keep 100% of your earnings from that student.

There is no limit to the number of students you can tutor. It entirely depends on your availability and how well you can balance your schedule.

Yes, you have complete flexibility to set your own availability. You can negotiate the timings directly with the students or their parents.

We recommend setting a strict cancellation policy with your students beforehand. If issues persist, our support team can mediate or help you enforce your policy.

Not necessarily. You can offer online classes or teach at your own dedicated space, provided the students agree to those terms when booking your sessions.

You need to upload clear copies of your CNIC, educational documents, and complete a brief interview process. Once verified, the badge will appear on your profile instantly.

Maintain a complete profile with a professional photo, detailed descriptions, and gather positive reviews from your students. You can also feature your profile for better reach.

General Information

Absolutely. Many of our tutors offer online sessions via Zoom, Google Meet, or Skype in addition to home visitations, allowing for flexible learning from anywhere.

We currently operate in all major cities of Pakistan, including Lahore, Karachi, Islamabad, and Rawalpindi. Our online tutoring service is available nationwide.

We cover a wide range of subjects from lower primary to university level, including Sciences (Physics, Chemistry, Biology), Mathematics, Languages, Arts, and IT skills.

You can contact us via email at support@ustadio.pk, or use the direct contact form available on our Contact Us page. We aim to respond within 24 hours.

No, Ustadio operates on a transparent fee structure. Students do not pay any hidden charges to Ustadio. Tutors are transparently informed of any service fees.

If you encounter an emergency or have safety concerns regarding a tutor or student, please call our expedited emergency support line listed on your account dashboard immediately.

Yes, many of our verified tutors specialize in specific test preparations such as CSS, MDCAT, ECAT, SAT, GRE, and IELTS.

Ustadio has been connecting passionate educators with eager learners for several years, building a strong reputation as Pakistan's premier educational platform.

Our platform is highly responsive and works perfectly on mobile browsers. We are also actively developing dedicated iOS and Android applications to launch soon.

We appreciate feedback! Please send an email to technical@ustadio.pk or use the contact form and select "Technical Support" as the subject.

Still have questions?

Our support team is always ready to assist you. Get in touch and we'll get back to you as soon as possible.